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VerbaChat
The “voice” and “ears” for your customers.
Legally Compliant – Inclusive – Socially Responsible
With VerbaChat, companies and organizations enable digital, inclusive communication for deaf and hard-of-hearing people –
for their customers and employees – ready for the Accessibility Strengthening Act (BFSG) from June 28, 2025!
Easy to Integrate – Secure – Ready to Use
Whether via a sign language interpreter in a video call or through live transcription, all customers and employees can communicate their concerns directly, clearly, and in full GDPR compliance. Through a widget, VerbaChat can be integrated directly and immediately into a website – without any individual adjustments.
Everything You Need for Accessible Customer Service
Technical Platform A powerful digital solution for live communication via video with sign language interpreters or subtitling. |
Complete Organization VerbaVoice handles interpreter coordination, appointment scheduling, and service provision. |
Recruitment & Training Sign language interpreters trained for top service quality. All languages – spoken, signed, and written. |
Easy Integration Works via video call, API, or as an on-demand service. |
How It Works
VerbaChat seamlessly integrates accessible communication into your website. The service is quick to set up and enables direct communication – without technical hurdles and with minimal effort!
1
Digital Accessible Consultation Choose and confirm the service and language directly in the widget.
2
The interpreter is added to the scheduled appointment.
3
Connection between the interpreter, caller, and the appropriate contact person.
4
The interpreter translates the conversation in both directions in real time.
The Advantages
For Customers
- Direct contact with service teams – via sign language or subtitles, live & in real time.
- Low-threshold usage – no app, no registration, directly via the website.
- Fast service when needed – no waiting, no misunderstandings.
- Available everywhere – on smartphone, tablet, or PC – compatible with all common devices.
For Companies & Organizations
- Customer communication – inclusive, digital, and accessible to everyone.
- Compliance with legal requirements (e.g., BFSG from 2025) – legally secure and future-proof.
- No additional technical workload – easy integration via widget or API.
- Professional interpreters – specifically trained for your services and technical terminology.
- Complete handling by VerbaVoice – from appointment management to implementation.
- Higher customer satisfaction – through equal, inclusive access to your service.
Steps to Easy Implementation
1 Define | 2 Determine | 3 Define |
4 Integrate | 5 Communication & |